Terms & Conditions

 

1. Introduction

Welcome to Fresh & Clean! These Terms and Conditions govern your use of our cleaning services, website, and any related interactions with our company. By booking a service with us, you agree to comply with the following terms.

2. Service Agreement

  • Fresh & Clean provides deep cleaning services for carpets, sofas, rugs, and upholstery in Alexandria, Egypt.
  • Our services are available by appointment only, and customers must provide accurate details regarding their cleaning needs.
  • Prices may vary based on the size, material, and condition of the item being cleaned.

3. Booking & Payment

  • Customers can book via phone, WhatsApp, social media, or website.
  • Payment is required upon completion of the service. We accept cash, bank transfer, and mobile wallets.
  • Any additional services requested during the cleaning session will be charged separately.

4. Cancellations & Rescheduling

  • Cancellations or rescheduling must be requested at least 24 hours in advance.
  • Late cancellations (less than 24 hours before the appointment) may result in a cancellation fee.
  • Fresh & Clean reserves the right to reschedule or cancel a booking due to unforeseen circumstances (e.g., bad weather, equipment failure, or staffing issues).

5. Service Limitations & Liabilities

  • While we use advanced cleaning techniques, we do not guarantee the complete removal of all stains. Some stains may be permanent due to pre-existing damage.
  • Fresh & Clean is not liable for pre-existing damage to carpets, sofas, or upholstery.
  • Customers must remove personal belongings from the cleaning area before our team arrives.

6. Drying Time & Aftercare

  • Drying times depend on fabric type, ventilation, and humidity levels.
  • Customers should follow our aftercare instructions to maintain cleanliness and prolong the life of their furniture.

7. Customer Responsibilities

  • Customers must ensure that our team has access to water and electricity at the service location.
  • Any pets must be kept away from the cleaning area during the service.
  • If the customer is not present at the time of service, a trusted representative must be available to inspect the work upon completion.

8. Satisfaction Policy

  • We strive for 100% customer satisfaction. If you have any concerns, please report them within 24 hours of service completion.
  • Refunds are not available, but we may offer a re-cleaning if necessary.

9. Privacy & Data Protection

  • Fresh & Clean respects your privacy. We only collect necessary information for booking and customer service purposes.
  • We do not share your personal details with third parties without your consent.

10. Changes to Terms & Conditions

  • Fresh & Clean reserves the right to update or modify these Terms and Conditions at any time.
  • Any changes will be communicated via our website or social media platforms.

11. Contact Information

For any inquiries, complaints, or assistance, please contact us:
📞 Phone: +201287019991
📩 Email: info@freshandclean-eg.com

By booking a service with Fresh & Clean, you acknowledge and agree to these Terms & Conditions. Thank you for choosing us!